PRIVACY POLICY

Effective Date: 01/07/2025

At Xtorc Group (Xtorc Group Ltd UK, Xtorc Group Asia Pte Ltd, Xtorc Bolting Technologies Pte Ltd), located at 10 Ubi Crescent, #02-44 Ubi Techpark, Singapore 40564, we are committed to protecting your personal data and respecting your privacy in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or otherwise interact with us online.

1. Personal Data We Collect

When you visit our website, contact us, or submit a form, we may collect the following types of personal data:

Name
Email address
Phone number
Company name
Job title
IP address and browser/device data
Any other personal data voluntarily submitted via contact forms or email

We do not collect sensitive data (e.g., NRIC numbers, financial information) unless necessary and with explicit consent.

2. Purpose of Data Collection

We collect and use your personal data for the following purposes:

To respond to your enquiries or requests
To process and manage business relationships
To improve our website and user experience
To send marketing and promotional material (only with your consent)
For internal analytics and operational efficiency
To comply with legal or regulatory requirements

3. Use and Disclosure of Personal Data

We may share your personal data with the following, only when necessary:

Our affiliated companies or service providers for business and technical support
Regulatory or government agencies to comply with legal obligations
Third-party vendors or partners strictly for purposes consistent with this Privacy Policy

We do not sell your personal data to third parties under any circumstances.

4. Retention of Data

Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations.

When data is no longer needed, we will securely delete or anonymize it.

5. Your Rights

Under the PDPA, you have the right to:

Request access to your personal data
Request correction or update of inaccurate or incomplete data
Withdraw consent to the use of your personal data
Request deletion of your personal data (subject to legal or business obligations)

To exercise your rights, please contact us at support@xtorc.co.uk.

6. Use of Cookies and Tracking

Our website may use cookies or similar technologies to enhance your browsing experience and to analyze website traffic. You may choose to disable cookies via your browser settings, although this may affect functionality.

7. Security of Your Data

We implement reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, use, or disclosure.

However, no method of transmission over the Internet is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our data practices. The latest version will always be available on our website.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Xtorc Group Asia Pte Lts
10 Ubi Crescent, #02-44 Ubi Techpark
Singapore 40564
Email: support@xtorc.co.uk